faq

Frequently asked questions

What's in the box?


In the box you will find your favourite Latvian snacks from big and small local brands with typical flavours which can not be found anywhere else in the world. Of course rye bread will be included as often as possible, as well as typical spices, your favorite chocolates, candies and other goods. For now, the boxes do not contain alcohol. So no beers for now, bet we are working on it! The box contains products that can be stored in room temperature only (until opening them, of course). You will not find products that need to be refrigerated. If you are curious, you can find out the box contents before it comes out every month, and also see the previous ones! http://www.latviabox.com/blog




Can I choose what's in the box?


No, unfortunately you can not choose the box contents.
However we promise to listen to all your wishes and include as much of the desired products as possible!
Plus, we are working on a concept where you can compose the box yourself by picking between our previous bestsellers! Soon we will let you know more!




How much does it cost?


You can choose between a monthly or 3 month subsciption,or just buy the box of the month. A one-time buy costs 34,90+ delivery fees. You can save 5 euros per month by subscibing! Currently we offer 2 subscription types :

1) a monthly subscription you can cancel any time for free, or suspend your subscription, and in both ways come back whenever you wish!
Price : 29,90 € + shipping

The shipping cost depends on your choice of the shipping method. The price starts at 5,70 € if you select Mondial Relay collect point in France, Belgium and Luxembourg.

So your box will cost 35,60€.

For Spain : Delivery in a Mondial Relay delivery point costs 8,10 €, so your box will cost 38€. For other European Countries, shipping costs 11,90€, get more details in the shipping section!
2) a 3 month subscription - earn 10€ !
Perfect for gifts!
Price = 97€ i(nstead of 107,85€)

You pay once and receive a box each month for 3 months.
The subscription is not renewed automatically, you cannot cancel it before the 3 month term.




Can I return the box if I don't like what's inside?


No, you cannot return the box after you have opened it, unless the products have been damaged, or missing, in which case please contact us, we will find the best solution together. It is a suprise box (even though we do give some hints and spoilers) ;)




Shipping: costs and delays


We currently ship to most countries in the European Union with 4 diffferent methods : Modial Relay, Colissimo, Chronopost and Delivengo. France : - Mondial Relay Pickup point : 5,70 €, estimated delivery time 3 - 4 business days - Colissimo delivery to your adress : 8,95 €, estimated delivery time 2-3 business days - Chronopost delivery to your adress : 14,50 €, estimated delivery time 1-2 business days Belgium, Luxembourg : - Mondial Relay Pickup point : 5,70 €, estimated delivery time 3 - 5 business days - Mondial Relay delivery to your adress: 10,35 €, estimated delivery time 5-6 business days Spain : - Mondial Relay Pickup point : 8,10 €, estimated delivery time 5-7 business days - Mondial Relay delivery to your adress: 11,45 €, estimated delivery time 5-6 business days Austria, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Hungary, Ireland, Italy, Lithuania, Malta, Netherlands, Poland, Portugal, Romania, Slovakia - Delivengo delivery to your adress : 11,90€, estimated delivery time 7-9 business days For now we do not ship elsewhere, but if you have special requests, do not hesitate to contact us!




Subscription : how does it work?


When you subscribe fr the monthly subscription, you will be billed in advance on a recurring and periodic basis - each month. The billing occurs on the date of the initial purchase. If you order before the 15th, you will receive the Box of the month. If you order after the 15th, you will receive the next month’s Box. Example. Case 1.
You subscribe to Latvia in a Box monthly subscription on October 4th. You will be billed on October 4th and receive the October box. Case 2. You subscribe to Latvia in a box monthly subscription on October 17th. You will be billed on October 17th, but you will not receive the October Box (well, contact us anyway, we might work it out! ) , you will receive the November Box. You will be billed again on November 17th and you will receive the December box and so on. At the end of each month, your subscription will automatically renew under the exact same conditions unless you cancel it or Latvia in a Box cancels it. *** You may cancel your Subscription renewal ANY TIME either through your online account management page or by contacting Latvia in a Box customer support team, it is free! And you can subscribe again whenever you want ** If the billing for the month has occurred, you will not be refunded, you will receive the month’s Box. You won’t be billed for the following month and you will not receive the box. Example. Case 1. You unsubscribe on October 28th, you will not receive the November Box. (You have been billed on October 1st and received the October Box) Case 2. You unsubscribe on November 4th, you have been billed on November 1st and you will receive the November Box. You will not be billed on December 1st and you will not receive your December Box. Contact us if you have more questions! info@latviabox.com




When will I receive my box?


The boxes are shipped on the 15th of the month. The delivery time depends on the selected shipping method, but you should have your box around the 20th!




Shipping : Mondial Relay - how it works?


You can choose between the possibility to pick up your box at a pick up point, or get it delivered to your home in certain countries. The pick-up point is usually the closest to your home. You can see the list of pickup points here : https://www.mondialrelay.fr/trouver-le-point-relais-le-plus-proche-de-chez-moi/